Advantages of good service management

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Did you know that one of the main pain points in the patient experience is when he doesn't feel respected or understood ? Therefore, an essential aspect that you must take into account when retaining patients is that they are people who may be going through a disease. For this reason, it is essential that the approach be based on trust and empathy . In this step, active listening is the main action that you must guarantee. Your agents must provide an efficient care space where the patient feels understood and respected. Discover more keys to patient care in 5 techniques to listen to the client and gain their trust Strengthen links The second step to know how to retain patients is to strengthen relationships . After building bonds of trust with users, you need to strengthen them.

This is where the monitoring of your patients comes into play, which, in the commercial field, is called after-sales service . This consists of maintaining fluid and personalized communication Phone Number List with the patient after providing the service . In this way, you will provide a space for feedback, where the user can communicate their experience and express their needs . This will allow you to know their degree of satisfaction and detect strengths and aspects that you can improve to offer a better service. Did you know that 97% of consumers think they are likely to become more loyal to a company that implements their feedback? If you want to know the opinion of your patients, read: How to create a simple customer satisfaction survey Generate personalized experiences The third and final step to know how to retain patients is to offer the best experiences.



Thanks to the two previous steps, you will have solid links of trust and key information about your patients to provide a personalized and quality service. In the commercial field, the customer experience is fundamental and implies great benefits, but in the health sector its advantages transcend the economic benefit . Did you know that in hospitals where the patient experience is better, recovery times are shorter ? To achieve this, you need to cultivate trust and use the information from your patients to maximize their experience . It has been shown that health institutions that apply patient recommendations can make profits 5 times higher than those that do not. Find out more about how to retain patients with: 3 ways to improve the customer experience in health 10 customer loyalty strategies in health Identify patient needs and expectations If you want to retain your patients you must be aware of their needs.

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