What is continuous improvement?

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This will allow you to guarantee the best experiences for both your customers and your employees , since you will avoid work overload and poor performance. Train your agents If you want to guarantee the best experience for your customers, it is essential to train your agents . This will allow you to train listening skills and boost each of the qualities necessary for customer service . To achieve this, it is important to implement training plans that are appropriate to your teams and needs. Did you know that 92 % of agents say that training improved their skills ? When boosting the capabilities of your agents in the different types of listening, it is important to train skills such as: Self control; Empathy; Critical thinking; Teamwork; Negotiation skills ; Customer approach techniques.

Do you want to know more about the subject? Do not miss: Customer service training: how to do step by step . Conduct satisfaction surveys The different types of listening to the customer do not only imply the moment of attention. It is necessary to comprehensively contemplate the entire user experience and guarantee feedback spaces where they mobile number list can express their impressions. To achieve this, satisfaction surveys are an indispensable tool . These not only make it possible to provide a space for direct listening to the customer, but also offer the possibility of quantitatively measuring the quality of the experience . Now, creating surveys is the first step , but it is essential to take feedback into account and translate it into concrete changes.



The main objective of the different types of listening is to make your customers' expectations come true . Don't know where to start? Read: What are customer satisfaction surveys for? Learn to apply them . Nubank: success story in listening to the customer Now that you know the importance of implementing the different types of customer listening, you need to know how to do it and what better than knowing a success story to achieve it? About Nubank Nubank is a Brazilian financial company, founded in 2013. Its main objective is to redefine the relationship between people and their money with intuitive, simple and agile financial services for mobile banking and credit cards.

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